Customer success manager

17.07.2020

Customer success manager

Full-Time

We are looking for a Customer Success Manager to manage the entire lifecycle of our clients to build long term value for our customers and maintain high satisfaction that meets our standards.

You will be responsible for ensuring the success of company customers and managing all of their pre and post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with the company services.

Responsibilities

• Identify, create and manage sales pipeline across new business and upsell opportunities to Enterprise customers
• Responsible for the success and renewals process for the customer portfolio; analyze their product adoption to understand customers’ usage of product
• Contact customers throughout the life cycle to identify potential growth opportunities
• Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success. Maintain long-term account health and relationships
• Partner with Support, Product Finance and Legal teams in order to maximize the value add and customer benefit and for success
• Be responsible to your customer’s product adoption, deepen their utilization and identify new opportunities to provide more value to them
• Become your customer’s loyal advisor!
• Leading on-boarding processes end-to-end to transfer from legacy systems to our solution, and ensure customer satisfaction

Desired Skills and Experience

• Minimum 3 years of experience preferably in a B2B SaaS
• Looking for a position with lots of opportunities to grow and ability to make a difference
• Exceptional teamwork capabilities
• Fluency in written and spoken English. (being a native speaker is an advantage)
• Past experience in online marketing or doing CS roles (or similar) in an online marketing service is an advantage
• Great communication and customer-facing skills.

Possibility for full-time remote work